Best Price Guarantee

In the unlikely event that a lower rate at a Minor Hotels property (Anantara, Avani, Naladhu or Niyama brands only) is made available on a non-Minor Hotels website or mobile application (the “Competing Rate”), we will honour that Competing Rate and provide an additional 10% off the Competing Rate per room per night, on receipt of a claim that satisfies these Best Rate Guarantee Terms and Conditions (the “BRG Terms”).

The Best Rate Guarantee applies to the following Minor Hotels brands’ hotels and resorts: Anantara, Avani, Naladhu and Niyama, unless otherwise specified.

The Best Rate Guarantee does not apply to NH, NH Collection, nhow, Tivoli, Oaks, Elewana or Anantara Vacation Club hotels or properties. In addition, the Best Rate Guarantee does not apply to hotels in Australia, New Zealand, Mainland China and South Korea.

• For a claim to be eligible under the Best Rate Guarantee, it must be submitted through the claim form available on this website. We will aim to independently validate all claims within one business day.
• A claim form may be rejected if it is incomplete, is submitted in an unsupported language, or relates to a third-party website or mobile application that is in an unsupported language.
• Only one claim may be submitted in connection with or without any confirmed reservation. The name on the claim form must match the lead guest name on the reservation.
• With a booking: A claim form must be submitted within 24 hours of completing a room booking on a Minor Hotels website or app. In addition, the claim must be submitted at least 48 hours prior to the standard check-in time at the hotel or resort.
• Without a booking: Claims must be submitted at least 72 hours prior to the standard check-in time at the hotel or resort.

The Best Rate Guarantee will apply if the following conditions are met on both the Minor Hotels brand's website or app, and the third-party website or mobile application:

• A currently available published room rate is available, with:
  • The same hotel, same arrival date, same length of stay, same number of guests, same number of rooms, and same room type (category, size, bedding, view).
  • The same inclusions (tax, VAT, service charge, food and beverage items, other inclusive items).
  • The same booking conditions (minimum length of stay, minimum advance booking, advance purchase, deposit, change and cancellation policies or other conditions).
  • Child, pet, and extra bed policy will be applied to hotel standard.
  • A minimum price difference of USD 1.
• If the Best Rate Guarantee claim relates to a reservation consisting of several nights’ accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, on the website/mobile application where the comparison rate is found.

The Best Rate Guarantee does NOT apply in the following cases:

• Rates offered by direct mail or email solicitations, rates requiring a credit card in order to view the competing rate, or the use of discount codes or coupons to book such competing rates, or otherwise not intended for the general public.
• Rates offered for stays at Anantara Vacation Club resorts or properties; or properties in Australia, New Zealand, Mainland China and South Korea.
• Rates offered by opaque providers (e.g., Expedia Package, Priceline or other secret deals) that do not provide the name or location of the hotel until after a reservation has been made.
• Rates offered on on-request websites and mobile applications that do not provide immediate hotel confirmations, including, without limitation, any websites or mobile applications that require five minutes or more to validate a reservation.
• Rates offered on websites that do not provide the option to make a reservation directly (e.g. metasearch engines like Tripadvisor, Trivago, etc.).
• Rates for packages or bundles.
• Individual rate plans not offered to the general public. 
• Rates which are published due to technical or system errors.
• Rate variations due to currency exchange fluctuations.
• Rates offered on websites and mobile applications that offer bank cheques, installments or travel vouchers (e.g. Megatix) as a payment method.
• Websites or mobile applications requiring either online or offline membership (except Minor Hotels’ official membership programmes – Anantara DISCOVERY or Avani DISCOVERY) or requiring a password or log-in details to consult a hotel’s rates and room availability.

• The Best Rate Guarantee will be suspended during times where the Minor Hotels-owned website, mobile application or certain rates are not available due to an outage, a technical issue, or a circumstance beyond Minor Hotels’ reasonable control.
• Minor Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel (e.g. a call centre or a non-Minor Hotels booking channel).
• If a Best Rate Guarantee claim is validated, Minor Hotels will adjust the rate on the confirmed reservation to the lowest available rate that Minor Hotels is able to verify. This may be different than the rate that was indicated on the applicable claim form.
• A Best Rate Guarantee claim may be invalidated if: (1) the name on the claim form does not match the lead guest’s name on the reservation; or (2) any changes are made to the reservation after the reservation is made.
• Minor Hotels may deny claims where the hotel or resort will no longer be operating under Anantara, Avani, Naladhu or Niyama on the date of the stay.
• Any disputes arising out of, or related to, the Best Rate Guarantee or these Best Rate Guarantee terms, will be handled individually without any class action, and shall be governed by, construed and enforced in accordance with the laws of Thailand.
• Void where prohibited by law: Minor Hotels reserves the right to amend, revise, supplement, suspend or discontinue the Best Rate Guarantee or these Best Rate Guarantee terms at any time with its sole discretion and without prior notice.
• Minor Hotels may at any time and without notice terminate or restrict a person’s ability to submit a claim under, or otherwise benefit from, the Best Rate Guarantee, if, in its sole discretion, Minor Hotels determines that such person has: (1) acted in a manner inconsistent with applicable laws or ordinances; (2) acted in a fraudulent or abusive manner; (3) submitted multiple invalid Best Rate Guarantee claims; (4) failed to stay at the applicable Anantara, Avani, Naladhu or Niyama hotel after receiving approved Best Rate Guarantee claims; or (5) breached any of these Best Rate Guarantee terms.